Support
Returns & Refunds
Medicines Cannot Generally Be Returned
For safety and regulatory reasons, opened or dispensed medicines — both over-the-counter and prescription — generally cannot be returned once shipped, in line with standard pharmaceutical industry practice. This protects the integrity of the medicine supply chain.
Damaged, Incorrect, or Undelivered Orders
If your order arrives damaged, incorrect, or does not arrive, contact our support team within 7 days of the expected delivery date. We will review the case and, where appropriate, arrange a replacement or refund.
Refund Processing
Approved refunds are issued to your original payment method via our payment provider. Processing typically takes 5–10 business days depending on your card issuer or payment provider, after which you can check refund status from your account order history.
Orders Cancelled Before Dispatch
Orders that are cancelled before dispatch — including prescription orders rejected during pharmacist review — are eligible for a full refund to the original payment method.